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WhatsApp Settings

Under Settings → WhatsApp you manage the WhatsApp number your workspace sends from: check the connection status, register the number on the WhatsApp Cloud API, keep an eye on your quality rating, edit the business profile customers see, and disconnect or replace the number. Each workspace has exactly one WhatsApp number — the page also shows how many channels your plan includes.

The channel card: status at a glance

Once a number is connected, the page shows a channel card with:

  • Your number and label — the phone number, plus an optional internal label (click + Add internal label or Edit label to name it, e.g. after the brand it serves; the label is only visible to your team).
  • Status badge:
    • Connected — everything works; you can send and receive.
    • Pending — the connection isn’t finished yet, usually because the number still needs to be registered (see below).
    • Action needed — something requires your attention; the card shows the exact error message underneath.
    • Disconnected — the channel is no longer linked.
  • Quality: … — Meta’s quality rating for your number (Green/High is good). It reflects how recipients react to your messages: many blocks or reports lower it, and a low rating can reduce how many new conversations you may start per day. If it drops, slow down on marketing sends, tighten your audience to engaged contacts, and check your opt-in practice.
  • Disconnect — unlinks the number from this workspace (see below before you click).

Registering the number

A freshly connected number sometimes isn’t registered on the WhatsApp Cloud API yet — the card then shows a Pending notice: “This number isn’t registered on the WhatsApp Cloud API yet.” Registration is what makes the number able to send and receive.

  1. Click Register number.
  2. Nybero registers the number and sets a 6-digit two-step PIN for it. The PIN is shown once on screen — write it down and keep it safe. You’ll need it if the number ever has to be re-registered.

If the number already has a two-step PIN from earlier use, Nybero asks for it:

  • Enter the existing 6-digit PIN and click Register.
  • Forgot it? Click Forgot it? Reset via SMS — you’ll get a verification code by SMS to the number (or choose Send by voice call instead). Enter the code and click Verify & register.
  • If no reset code can be sent (this happens when the number is already verified with Meta), turn off two-step verification for the number in Meta WhatsApp Manager, then click Register number again.

Display name and business verification

During the Meta signup you set a display name — the name customers should see instead of your raw phone number. Two things decide whether it actually shows:

  1. Name approval — Meta reviews the display name itself (it must match your business).
  2. Business verification — for the name to be displayed to recipients, your business must be verified with Meta. That’s a document review you complete in the Meta Business Manager, not something Nybero can do via the API.

If your name is approved but your business isn’t verified yet, the page shows a hint (“Display name … is approved”) explaining exactly this, along with your current messaging limit tier — the number of new conversations you may start per day, which grows with verification and good quality.

Your WhatsApp business profile

Click Edit your WhatsApp business profile → on the channel card to edit the “business card” customers see when they open your chat:

  • About — a short tagline (max. 139 characters).
  • Description — a sentence or two about your business.
  • Email and Website.
  • Category — your business vertical (retail, health, travel, …).

Click Save profile and the changes go live on WhatsApp immediately. A complete profile builds trust — customers see it before they ever read your first message.

Changing or reconnecting the number

To replace the workspace’s number, or to fix a broken connection:

  1. Click Disconnect on the channel card and confirm.
  2. The page now shows the Connect WhatsApp Business card again. Click through the Meta popup and pick (or add) the number you want — the same one to reconnect, or a different one to switch.

More numbers, plans, and deleting a workspace

  • Add another channel — every WhatsApp number lives in its own workspace, so this button creates a new workspace and connects the additional number there. Contacts, automations, and the inbox stay cleanly separated per number; switch between them with the workspace switcher at the top left.
  • Channels in your plan — the card on the right shows how many numbers you’re using out of your plan’s allowance (e.g. 1 / 1). If you’re at the limit, you’ll be pointed to Billing to upgrade.
  • Delete workspace — an empty workspace (no connected number) can be deleted via the small Delete workspace link at the top right. This permanently removes all of its data — contacts, conversations, forms, settings — and you can’t delete your last remaining workspace.

Where the chat-entry settings live

Ice Breakers (the tappable suggestion buttons a customer sees when opening a fresh chat with you) and Commands (the ”/” menu) are not on this page — you configure them under Marketing → Chat entry, where they’re saved and synced to your WhatsApp number. There’s no separate “welcome message” switch: welcome flows are built as automations triggered by an inbound keyword or message.

Worked example: a bakery switches to a new number

Sofia’s bakery has been using her personal-ish old number and now wants a dedicated business line.

  1. Sofia opens Settings → WhatsApp. The card shows her current number, Connected, Quality: GREEN.
  2. On a Sunday evening (no campaigns scheduled), she clicks Disconnect and confirms.
  3. She clicks through Connect WhatsApp Business: the Meta popup opens, she logs in, adds the new number, and sets the display name “Sofia’s Bakery”.
  4. Back in Nybero the card shows Pending — the new number isn’t registered yet. She clicks Register number; Nybero registers it and shows her 6-digit PIN, which she stores in the team password manager.
  5. The status flips to Connected. She clicks Edit your WhatsApp business profile →, adds the tagline “Fresh sourdough, daily”, the website, and the category, and clicks Save profile.
  6. The page still shows a hint that her display name is approved but the business isn’t verified — she starts business verification in the Meta Business Manager so customers will see “Sofia’s Bakery” instead of the number, and her messaging limit can grow.
  7. Monday morning, campaigns and automations run on the new number. Her contacts and templates were untouched by the switch.